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Terms and Conditions

Returns

Due to the custom production of our orders, we do not accept returns. All items are specifically manufactured for each individual order. We stand behind the quality of our products, and in the event of damage or defect upon delivery, we will promptly process replacement orders.


Cancellations

You may cancel an order within 24 hours of order placement. After 24 hours, the order cannot be canceled. Any orders canceled within 24 hours will incur a 15% processing fee. To cancel an order, contact Customer Service toll-free at 1-866-728-0649 or email your cancellation request to CustomerService@CLKitchens.com.


Order Changes

Due to our quick 10-day manufacturing lead times, no changes can be made once an order is placed.


Promotional Policy

Price is determined at the time of placing the order and is not subject to discounts established after the order is completed.


Shipping Damage

In the event of shipping damage or missing items, claims must be reported within 72 hours of receipt. To report a damage claim, contact Customer Service toll-free at 1-866-728-0649 or email your claim to CustomerService@CLKitchens.com. Please provide detailed information and photographs of the damage.



 

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