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FAQ's - Kitchens/Bath



Do you offer free color samples?  Back to Top
Yes, we offer 3 free color samples per customer, please click here and complete the required information, choose the 3 styles that you require and your free color samples will be shipped to you within 2 business days.
What do you mean by all-plywood cabinets?  Back to Top
Our Gallery Cabinetry kitchen & bath cabinets are constructed from high quality CARB compliant plywood.
Gallery Assembled Semi-Custom cabinets feature a 1/2" thick plywood ‘box’ with 3/4" thick plywood shelves. Sturdy cabinet face-frames are made from solid hardwood with glued dowel joints.
Gallery Ready to Assemble (RTA) cabinets feature a 3/4" thick plywood ‘box’ with 3/4" thick plywood shelves

What are Factory Assembled Cabinets?  Back to Top
Factory Assembled cabinets are ‘built-to-order’ and shipped fully assembled, ready to be installed. Our trained cabinet builders adjust and fully inspect all products prior to careful packaging to insure your complete satisfaction. Factory Assembled cabinet orders ship in 10 business days.
What are Ready-to-Assemble (RTA) Cabinets?  Back to Top
Ready-to-Assemble cabinets are packed flat in unassembled kits, to be assembled at the jobsite. Individual cabinet kits are packed with all necessary assembly hardware, hinges and drawer mechanisms (as specified). For added protection, doors and drawer fronts are packed separately in corrugated cartons. Ready-to-Assemble cabinet orders ship in 2 business days.
What are the doors made from?  Back to Top
Thermo-foil doors and drawer fronts are constructed from premium quality Medium Density Fiberboard, also known as 'MDF', sealed with a durable and hygienic vinyl ‘thermo-foil’. MDF has similar characteristic to hardwood, but can be profiled more precisely and is much more structurally stable. This makes it ideal for the intricate paneling found in these door styles. The thermo-foil finish is a thick vinyl laminate with seals the face and profiles of the doors and drawer fronts.

Shaker style doors with a stained wood grain finish feature a 3" wide solid birch frame with a flat recessed center panel of birch veneer over Medium Density Fiberboard, also known as MDF. This makes the center panels more precise and provides a solid base for the hand selected natural wood veneers. Painted Shaker door styles are constructed entirely from solid MDF. This engineered wood material has similar characteristic to hardwood, but can be profiled more precisely and is much more structurally stable. This means there is less chance of door components moving, due to changes in temperature or humidity, which reduces the risk of cracks appearing in the durable painted finish. Note: RTA Shaker drawer fronts, in stained finishes, are flat panel birch veneer over MDF panels with solid birch edging.

Miter frame door styles with a stained wood grain finish feature a 2-3/4" wide solid birch frame with a solid birch raised center panel. Painted miter door styles are constructed entirely from solid MDF. This engineered wood material has similar characteristic to hardwood, but can be profiled more precisely and is much more structurally stable. This means there is less chance of door components moving, due to changes in temperature or humidity, which reduces the risk of cracks appearing in the durable painted finish.

9-piece doors with applied molding. These premium door styles in a stained wood grain finish feature a 2-1/2" wide solid birch frame with a solid birch applied molding. The raised center panels are also constructed from solid birch staves. Painted versions are constructed entirely from solid Medium Density Fiberboard (MDF). This engineered wood material has similar characteristic to hardwood, but can be profiled more precisely and is much more structurally stable. This means there is less chance of door components moving, due to changes in temperature or humidity, which reduces the risk of cracks appearing in the durable painted finish.

Birch Raised Panel door styles in the Ready-to-Assemble (RTA) program feature a 2” wide solid birch frame surrounding a solid birch raised center panel. Drawer fronts are birch veneer over MDF panels with a solid birch edging.
What type of drawers are offered in the Factory Assembled Semi-Custom Cabinetry?  Back to Top
Our Factory Assembled Semi-Custom cabinetry utilizes a 4-sided drawer box constructed from 5/8" thick solid hardwood featuring dovetail carpentry joints and a fully captured 1/4" thick plywood floor. Drawers glide smoothly on concealed, epoxy coated runners with 75 pound load rating. Optional upgrade FULL EXTENSION runners that provide easy access to the entire drawer and feature a "Soft Close" buffer are also available. Visit the Assembled Cabinetry Quality page to view this deluxe feature.
What type of drawers are provided in the Ready-to-Assemble cabinets?  Back to Top
Our Ready-to-Assemble cabinetry features a 4-sided drawer box, constructed from sturdy 5/8" thick CARB compliant plywood, with a fully captured 3/16" thick plywood floor. Drawers are assembled with 1" long wood screws and glide smoothly on concealed FULL EXTENSION ball bearing runners, which feature a ‘Soft Close’ damper mechanism. Visit the RTA Quality page for more detail.
What is the interior finish of the cabinets?  Back to Top
All cabinets feature a sanitary, wipe-clean natural birch veneer interior finish. There is no need for shelf paper or shelf liner material. Visit our Quality pages for complete construction specifications.
Is your cabinetry KCMA approved?  Back to Top
Gallery Assembled Semi-Custom cabinetry is KCMA and HUD approved and proudly displays the KCMA certification seal.
What is the difference between Framed and Frameless cabinetry?  Back to Top
Gallery Assembled Semi-Custom cabinets are ‘Framed’ and feature a 1-1/2" wide, 3/4" thick solid wood face frame. The remaining cabinet panels are constructed from 1/2" thick CARB compliant plywood, with 3/4" thick plywood shelves. Gallery Ready to Assemble (RTA) cabinets are ‘Frameless’ and are constructed entirely from 3/4" thick CARB compliant plywood, including the shelves.
What is the difference between standard overlay and full overlay doors?  Back to Top
Overlay refers to the amount that a door covers, or overlays the cabinet face frame. Standard overlay doors typically cover 1/4" to 1/2" of the face frame leaving a 1” to 1 1/4" reveal (amount of face frame showing). Full overlay doors typically cover 1 5/16” of the face frame leaving a 3/16” reveal.
Will my shelves sag if loaded with heavy dishes or can goods?  Back to Top
Our cabinetry shelves are 3/4" thick, cross-laminated plywood for maximum strength. Shelves are supported on high strength locking shelf rests and cabinets 30” and wider have an additional back support rest to resist sagging. The locking shelf supports prevent the shelves from tipping so nothing can slide out from the cabinets.
Will the cabinet finish stand up to cleaning products used in the kitchen and bath?  Back to Top
A specially formulated, robotically applied topcoat will protect your cabinetry from everyday cleaning products. As with all furniture finishes, care and maintenance is recommended. Visit our Care page for care and cleaning tips.
What is the “Soft Close” door feature?  Back to Top
All cabinets can be supplied with doors that have a SOFT CLOSE door shock buffer that prevents doors from being slammed shut. This buffer gently engages the door and quietly closes it much like a door closer on a screen door. Visit our Quality page to view this deluxe feature.
What if I accidently scratch or dent my cabinetry?  Back to Top
A Customer Care kit is included with every order and is packed inside the sink base cabinet. This kit includes a fill stick, touch-up pen and care and cleaning instructions. Also included are additional shelf clips and door bumpers in the event any are misplaced during installation. Visit our Care page for more information.
What kind of warranty comes with my cabinetry?  Back to Top
Gallery Assembled Semi-Custom kitchen bath and closet cabinetry features a Limited Lifetime Warranty. Gallery Ready to Assemble (RTA) kitchen and bath cabinetry features a 5 Year Limited Warranty. Visit our Warranty page for more information.
How do I adjust the doors and drawers on my cabinetry?  Back to Top
Door and drawer adjustment is very simple and only requires a Phillips screwdriver. Visit our Care page for step by step adjustment instructions.
I want to move my roll-out trays, but don’t know how to do it?  Back to Top
Our cabinetry allows for multiple roll-out tray placements. Visit our Care page for step by step relocation instructions.
Why don’t you include glass with the mullion doors?  Back to Top
There are numerous glass options available from your local glass shop, home center or hardware store. Glass offerings like seedy, frosted, raindrop, crinkle, and of course clear, may be your selection depending on your décor. Supplying mullion doors without glass also provides you with the flexibility of using fabric, rice paper, lexan or plastic. For convenience, we do provide adjustable glass insert clips that adjust to any thickness of material making the installation process quick and easy.
Do I need a Finished Panel for the exposed cabinet sides?  Back to Top
Yes. All cabinets are constructed with an unfinished wood veneer exterior. Exposed cabinet sides require a Finished End. You can select from three color matched end panel options: Factory installed Finished End Panels, V-Groove End Panels, or Matching End Panels which are built like a door. Only 3/4" thick Finished End panels are available for RTA cabinets.
Why do I require a separate Toe Kick cover?  Back to Top
All base cabinets and tall cabinets are constructed with an unfinished integral toe kick for additional strength and durability. You will require a “Matching Toe Kick” (MTK8), to give you a seamless finish. You may also finish the toe kick area with alternative materials such as ceramic tile or vinyl cove.
Return Policy?  Back to Top
Returns within 30 days - You may return an item, or your entire order, within 30 days of receiving if you pay for the return freight plus 10% processing fee. To request a return, you must contact Customer Service within 30 days for approval: Call toll-free 1-866-728-0649, or email your return request to CustomerService@CLKitchens.com. All returned items must be packaged as they were received. Upon receipt of the products at our facility, we will promptly inspect the items and arrange for a refund of the cost of the items returned in saleable condition, less a processing fee of 10%, less the cost of return freight.
Returns after 30 days but prior to 90 days – You may return an item, or your entire order, within 90 days of receiving if you pay for the return freight plus 35% processing fee. To request a return, you must contact Customer Service within 90 days for approval: Call toll-free 1-866-728-0649, or email your return request to CustomerService@CLKitchens.com. All returned items must be packaged as they were received. Upon receipt of the products at our facility, we will promptly inspect the items and arrange for a refund of the cost of the items returned in saleable condition, less a processing fee of 35%, less the cost of return freight.
Order Change Policy?  Back to Top
Items on an order may be changed if the order is not scheduled for production. Order changes will incur a $110 processing charge plus any charges for product. If there is a refund due, the $110 will be deducted from the refund. Any order changes may delay shipment.
What is CL Kitchens Bath & Closets’ Order Cancellation Policy?  Back to Top
You may cancel an order within 24 hours of order placement. Any orders cancelled within 24 hours will incur a 10% processing fee. To cancel an order, contact Customer Service toll-free at 1-866-728-0649 or email your cancellation request to CustomerService@CLKitchens.com. Orders cancelled after 24 hours that are in production but prior to shipping are subject to a 15% processing fee.
How can I be sure that I like the color before I place my order?  Back to Top
Wood stains and paint colors represented on this website will vary based on your monitor or device and the color, brightness and contrast settings. We strongly recommend that you order a free color sample, or sample door, to evaluate the finish prior to placing your order.

 

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