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FAQ's - Kitchens/Bath



Do you offer free color samples?  Back to Top
Yes, we offer 3 free color samples per customer, please click here and complete the required information, choose the 3 styles that you require and your free color samples will be shipped to you within 2 business days.
What do you mean by all-plywood cabinets?  Back to Top
Our Gallery Cabinetry kitchen & bath cabinets are constructed from high quality CARB compliant plywood.
each cabinet is constructed from CARB2 compliant, furniture grade, plywood and solid hardwood face frames. Visit our?quality?page to see more details. These are new, wood cabinets, professionally built by our trained cabinet builders.

What are Factory Assembled Cabinets?  Back to Top
Factory Assembled cabinets are ‘built-to-order’ and shipped fully assembled, ready to be installed. Our trained cabinet builders adjust and fully inspect all products prior to careful packaging to insure your complete satisfaction. Factory Assembled cabinet orders ship in 10 business days.
What are the painted/thermo-foil doors made from?  Back to Top
Medium Density Fiberboard (MDF) is used for painted or thermo-foil doors. MDF has similar characteristic to hardwood, but can be profiled more precisely and is much more structurally stable – which makes it ideal for the intricate paneling found in painted or thermo-foil doors. There is also less chance of door components moving, due to changes in temperature or humidity, which reduces the risk of cracks appearing in the durable painted finish.

  • Thermo-foil doors and drawer fronts are constructed from solid MDF and sealed with a durable and hygienic vinyl ‘thermo-foil’. The thermo-foil finish is a thick vinyl laminate which seals the face and profiles of the doors and drawer fronts.
  • Shaker doors and drawer fronts feature a 3” wide solid MDF frame with a flat recessed center panel of painted MDF.
  • Miter frame doors and drawer fronts feature a 2-3/4” wide solid MDF frame with a solid MDF raised center panel.
  • 9-Piece doors and drawer fronts feature a 2-1/2" wide solid MDF frame with an MDF applied molding. The raised center panels are also constructed from solid MDF.

What are the stained doors made from?  Back to Top
We use a combination of solid hardwood birch and premium quality Medium Density Fiberboard, also known as ‘MDF’. Solid hardwood is used for our stained, raised panel doors, and the frames of our stained shaker doors.

  • Shaker style doors with a stained wood grain finish feature a 3" wide solid birch frame with a flat recessed center panel of birch veneer over MDF. This makes the center panels more precise and provides a solid base for the hand selected natural wood veneers.
  • Miter frame door styles with a stained wood grain finish feature a 2-3/4" wide solid birch frame with a solid birch raised center panel.
  • 9-Piece door styles with a stained wood grain finish feature a 2-1/2" wide solid birch frame with a solid birch applied molding. The raised center panels are also constructed from solid birch staves.

What are the Metropolitan doors made from?  Back to Top
We use a combination of furniture board and premium quality Medium Density Fiberboard, also known as ‘MDF’. Furniture board is used for our matte finishes and wood grain textured finishes like Platinum and Glacier. MDF is used for our finishes that require the highest degree of smoothness like the High Gloss White or Satin Touch Monument.
What type of drawers are offered in the Factory Assembled Semi-Custom Cabinetry?  Back to Top
All Wood Cabinetry’s 4-sided drawer boxes are constructed from 5/8” thick solid hardwood featuring dovetail carpentry joints and a fully captured 1/4" thick MDF floor. Our top drawers provide some of the best storage out there. With a 4-3/8” deep box we beat out most of our competition. All Wood drawers glide smoothly on concealed full extension runners and feature a “soft close” shock buffer. Visit the Quality page for more details regarding cabinet construction.
What is the interior finish of the cabinets?  Back to Top
All cabinets feature a sanitary, wipe-clean natural maple laminated interior finish. There is no need for shelf paper or shelf liner material. Visit our Quality page for complete construction specifications.
Is your cabinetry KCMA approved?  Back to Top
Gallery Assembled Semi-Custom cabinetry is KCMA and HUD approved and proudly displays the KCMA certification seal.
Will my shelves sag if loaded with heavy dishes or can goods?  Back to Top
Our cabinetry shelves are 3/4" thick, cross-laminated plywood for maximum strength. Shelves are supported on high strength locking shelf rests and cabinets 30” and wider have an additional back support rest to resist sagging. The locking shelf supports prevent the shelves from tipping so nothing can slide out from the cabinets. Each cabinet is designed to safely hold 500 pounds of contents.
What is the “Soft Close” door feature?  Back to Top
All cabinets* with doors are built with hinges that include a soft close mechanism which can be activated or deactivated with the shift of a simple switch.
*Not all cabinets with doors are eligible for the soft close hinges. Please review the specification guide for more information.
What if I accidently scratch or dent my cabinetry?  Back to Top
A Customer Care kit is included with every order and is packed inside the sink base cabinet. This kit includes a fill stick, touch-up pen and care and cleaning instructions. Also included are additional shelf clips and door bumpers in the event any are misplaced during installation. Visit our Care page for more information.
What kind of warranty comes with my cabinetry?  Back to Top
Gallery Assembled Semi-Custom kitchen bath and closet cabinetry features a Limited Lifetime Warranty. Visit our Warranty page for more information.
How do I adjust the doors and drawers on my cabinetry?  Back to Top
Door and drawer adjustment is very simple and only requires a Phillips screwdriver. Visit our Care page for step by step adjustment instructions.
I want to move my roll-out trays, but don’t know how to do it?  Back to Top
Our base cabinets have two settings for roll-out trays for optimal storage. Tall utility cabinets have multiple roll-out tray placements. Review our Care guide for more information.
Do I need a Finished Panel for the exposed cabinet sides?  Back to Top
No. All cabinetry features a laminated exterior finish that matches the face frame. To create a more custom look, you can choose to have matching end panels which are built like a door.
Why do I require a separate Toe Kick cover?  Back to Top
All base cabinets and tall cabinets are constructed with an unfinished integral toe kick for additional strength and durability. You will require a “Matching Toe Kick”, to give you a seamless finish. You may also finish the toe kick area with alternative materials such as ceramic tile or vinyl cove.
Return Policy?  Back to Top
Returns within 30 days - You may return an item, or your entire order, within 30 days of receiving if you pay for the return freight plus 10% processing fee. To request a return, you must contact Customer Service within 30 days for approval: Call toll-free 1-866-728-0649, or email your return request to CustomerService@CLKitchens.com. All returned items must be packaged as they were received. Upon receipt of the products at our facility, we will promptly inspect the items and arrange for a refund of the cost of the items returned in saleable condition, less a processing fee of 10%, less the cost of return freight.
Returns after 30 days but prior to 90 days – You may return an item, or your entire order, within 90 days of receiving if you pay for the return freight plus 35% processing fee. To request a return, you must contact Customer Service within 90 days for approval: Call toll-free 1-866-728-0649, or email your return request to CustomerService@CLKitchens.com. All returned items must be packaged as they were received. Upon receipt of the products at our facility, we will promptly inspect the items and arrange for a refund of the cost of the items returned in saleable condition, less a processing fee of 35%, less the cost of return freight.

Due to the custom production of this order there is NO RETURN POLICY. We stand behind the quality of our product, and in the event of damage or defect upon delivery, we will quickly process replacement orders.
Order Change Policy?  Back to Top
Items on an order may be changed if the order is not scheduled for production. Order changes will incur a $110 processing charge plus any charges for product. If there is a refund due, the $110 will be deducted from the refund. Any order changes may delay shipment.
What is CL Kitchens Bath & Closets’ Order Cancellation Policy?  Back to Top
You may cancel an order within 24 hours of order placement. Any orders cancelled within 24 hours will incur a 10% processing fee. To cancel an order, contact Customer Service toll-free at 1-866-728-0649 or email your cancellation request to CustomerService@CLKitchens.com. Orders cancelled after 24 hours that are in production but prior to shipping are subject to a 15% processing fee.
How can I be sure that I like the color before I place my order?  Back to Top
Wood stains and paint colors represented on this website will vary based on your monitor or device and the color, brightness and contrast settings. We strongly recommend that you order a free color sample, or sample door, to evaluate the finish prior to placing your order.

 

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